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DELIVERIES

DELIVERY INFORMATION

  • Same day delivery order cutoff is 12pm CST (Exceptions: Valentine’s Day & Mother’s Day which require an order in advance). If your order is placed after 12pm it will go out on the next available business day.

  • Delivery is available Monday-Friday (special holiday delivery windows will be posted when applicable)

  • Deliveries will arrive between 11:30am-3:00pm. Because of high volume, we cannot guarantee more specific times. If you need a more specific time, please contact us. Additional fees may be applied.

  • Please do your best to confirm that your recipient will be at the delivery location on your selected date. We want your flowers to stay fresh for as long as possible. For this reason, we deliver to your hands, not your porch.

  • We will attempt delivery once, in the event that we cannot leave the flowers, you will be issued a delivery fee for 50% the price of your original delivery fee.

  • Since we cannot leave flowers outside, we will text your recipient the morning of their scheduled delivery to ensure they will be able to receive it. We will do our best to coordinate, but cannot always accommodate specific delivery windows.

  • Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.

  • If your recipient is unable to receive their flowers within our delivery window, we will offer them an in store pickup. We do not refund delivery charges.

  • Delivery charges are based on our delivery zones. Please see our delivery zones section for more information.

Delivery Minimums

Our delivery minimum is $65 during normal business days. Delivery minimums may vary during holidays.

Delivery Zones

ZONE 1 - $15.00 : WESTLAKE, SOUTHLAKE, GRAPEVINE, KELLER

ZONE 2 - $20.00 : ROANOKE AND TROPHY CLUB

ZONE 3 - $20.00 : COLLEYVILLE, IRVING, COPPELL, CARROLLTON, NORTH RICHLAND HILLS, FORT WORTH, ALLIANCE, DFW AIRPORT

ZONE 4 - $40.00 : NORTHLAKE, ARGYLE, FLOWER MOUND, BARTONVILLE, LANTANA, HASLET

ZONE 5 - $50.00 - DALLAS, FRISCO, PLANO, CARROLLTON, LEWISVILLE

Delivery cost is calculated at checkout and will be added to your total.


PICKUP AT OUR STOREFRONT IN SOUTHLAKE, TX IS AVAILABLE FOR ANY ORDER, SIMPLY CHOOSE PICKUP AND THE DESIRED DATE AND TIME AT CHECKOUT.

FAQS

HOW DO I CARE FOR MY FRESH FLOWERS?

Four steps to easy fresh flower care: Change the water every day. Keep the water level at the top of the vase. Give them a fresh cut every other day. Keep flowers out of direct sunlight, heat and direct air-conditioning.

THE FLOWERS I ORDERED ONLINE DID NOT LOOK EXACTLY LIKE THE FLOWERS ON YOUR WEBSITE. WHY IS THAT?

We are proud to provide each customer with very fresh, seasonal flowers. At the time of purchase, if the season or market does not yield a particular flower shown, we will replace that flower with a comparable flower of like color, size and price.

DO YOU OFFER SAME-DAY DELIVERY?

We do offer same-day delivery Monday through Friday when available. Any order placed online or by phone after 12pm CST will be delivered the following business day. If we are able to deliver the same day, any orders placed after 12pm will incur a $20 same-day fee.

WHAT IS YOUR GUARANTEE POLICY?

We guarantee our fresh flowers for 72 hours. If you are having problems keeping your flowers alive, please give us a call and we will help you trouble shoot. There are rare times when flowers just simply do not last long...especially in the Texas heat, so please call us if yours die within 72 hours and we will replace them for you. We do not offer refunds.

WHAT SERVICES DOES THE FLORAL BAR PROVIDE?

The Floral Bar provides florals for everyday deliveries, in store pick up, corporate accounts, events, and parties. We host workshops, classes and craft nights as well!

I NEED TO CANCEL MY SUBSCRIPTION OR MY ONLINE ORDER. HOW DO I DO THAT?

Please visit our CONTACT PAGE and fill out the inquiry form. We will get in touch with you soon!

I FORGOT/NEED TO CHANGE MY PASSWORD

We are unable to change your password for you, but after clicking the link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

RETURNS

  • All product sales are FINAL. We do not offer returns, refunds or exchanges. All arrangements are designer’s choice, we do not offer redesigns.

  • Need assistance? Call (469) 933-3301 or email us at info@thefloralbartx.com

CRAFT NIGHTS

WHAT CRAFT NIGHTS ARE COMING UP?

Our Craft Nights are our pride & joy, so we like to keep them a secret until it’s time for tickets to launch. Tickets usually launch 1-2 weeks prior to the event. Our email subscribers always get the scoop first & first dibs on tickets.

I PURCHASED A TICKET, WHAT DO I NEED TO BRING?

Yay! We can’t wait to see you. You only need to bring your cute self & your favorite beverage (if you want one). Your name will be your admission into the door, we’ll take care of the rest.

WHAT SHOULD I EXPECT?

First & foremost, you can expect to have the BEST time and leave with new memories and new friends. You can also expect to learn a lot about flowers, floral design, techniques, Floral Bar secrets & occasional trivia. The class is usually about 1.5 hours long and you will be standing for the duration of the event, bring comfy shoes.

I HAVE A CRAFT NIGHT RECCOMENDATION, WHAT DO I DO?

We love all of your suggestions! Send us an email to info@thefloralbartx.com with your idea.

CAN I BRING FOOD?

Yes absolutely! We usually try to have light bites available at most of our Craft Nights for you as well.

DO I HAVE TO DRESS UP?

No, you can always come as you are! If you’re the dressing up type though, we do have some pretty fun “Best Costume” giveaways!

DO YOU OFFER PRIVATE CLASSES?

Yes, we do! You can get more information on our private classes here.

I’M GOING TO BE LATE AND/OR CANT MAKE IT, WHAT DO I DO?

If you’re going to be late, please give us a call at 469-933-3301 and let us know so we can save your spot. If you’re not able to make it, we’re so sorry & we’ll miss you! Please give us a call or send us an email to let us know. If you do not contact us, you forfeit your Craft Night Ticket & will not be offered a credit. We do not offer refunds on our Craft Night tickets, if you must cancel prior to your event, no credit will be issued unless we are able to sell your ticket. Should a credit be issued, that credit will be good for the purchase of a craft night ticket of equal to or lesser value. Credits expire 90 days after purchase.

CAN I BRING MY CHILD?

We love kids but unless otherwise stated, we keep our Craft Nights for adults only. Call your babysitter, you deserve a night out!